Returns & Refunds

1. Right of withdrawal – 14 days

As a consumer you have the right to withdraw from your purchase within 14 days from the day you received the goods, without giving any reason.

The right of withdrawal does not apply to sealed goods which are unsuitable for return for health or hygiene reasons once the seal has been broken. This includes supplements with a broken foil, induction or equivalent seal.

2. How to make a return

• Contact shop@revihealth.se with your order number within 14 days of receiving the goods.
• We confirm the return and provide return instructions.
• The goods must be returned unopened and unchanged, in their original packaging.
• You pay ordinary return shipping. Keep your proof of postage.

3. Refunds

We refund the price of the goods and the standard outbound shipping you paid within 14 days of receiving the return, or of you providing proof that the goods have been sent back. The refund is made to the same payment method you used for the purchase unless otherwise agreed.

4. Complaints about faulty goods

In addition to the right of withdrawal you have statutory complaint rights under the Swedish Consumer Sales Act. You may complain about faulty goods for up to three years from delivery. A complaint made within two months of you discovering the fault is always made in time.

For an approved complaint, Revi Health pays the return shipping and you receive a replacement, a remedy of the fault or a refund.

5. Damaged or missing parcels

If the parcel is damaged on delivery, or contents are missing, contact shop@revihealth.se as soon as possible. Keep the packaging and photograph the damage. We handle the claim with the carrier and make sure you receive a replacement or a refund. If a parcel has not arrived within a reasonable time after dispatch notification, we help trace it.

6. If we cannot agree

If you are not satisfied with how we handle a return or complaint, you may contact the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se.

7. Your statutory rights

These terms never limit the rights you have under mandatory Swedish consumer legislation.

See also Shipping, Revi Shop terms and our general terms.